Return Conditions

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition .

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 1-2 business days after we receive your package.

Return Conditions

1. Please Contact us within 14 days starting from the day you have received your order.

2. The following items cannot be returned or exchanged: lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags), 

3. Returned items must be in unused condition with the original packaging. We do not accept returned items that's worn, damaged, washed or altered in any way.

4. We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.

5. Once the returned merchandise is received your money will be refunded back to you. Newhein cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Newhein.shop. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.

6. The original shipping fee and insurance are non-refundable.

7. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.